Privacy Policy 8wins – Your Data Protection and Privacy is Our Priority

1Introduction & Scope of This Policy

At 8wins, we understand that player trust is the foundation of everything we do. When you entrust us with your personal data, we take that responsibility very seriously. This Privacy Policy is designed to ensure you always know what happens with your information.

This policy applies to all 8wins platform users — whether you are simply browsing the website, registering a new account, or an active member making full use of our services. It covers all data collection points including the official website, iOS and Android apps, and any interactions with our support team.

We comply with all applicable data protection requirements and are committed to continuously updating our practices in line with technological advancements and evolving data privacy legislation.

2Types of Personal Data We Collect

8wins collects various types of information depending on how you interact with our platform. Below is a summary of the data categories we collect:

Some information is collected directly when you provide it (for example, during registration), while other information is collected automatically as you use the platform (for example, technical data and activity).

3How We Use Your Data

8wins uses your personal data solely for lawful and stated purposes. We do not use your data for unrelated purposes without obtaining your consent first. The primary uses of your data are as follows:

• Account management — Creating, verifying, and managing your account on the 8wins platform.
• Transaction processing — Processing deposits, withdrawals, and all financial transactions securely.
• Identity verification (KYC) — Ensuring compliance with legal requirements relating to age verification and user identity.
• Platform security — Detecting and preventing fraud, account misuse, and suspicious activity.
• Customer Support — Helping you resolve technical issues, account enquiries, and any other problems.
• Service improvement — Analysing usage patterns to improve the interface, performance, and overall playing experience.
• Communications — Sending important account notifications, security updates, and promotional information (subject to your communication preferences).
• Responsible gaming — Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

4Data Sharing with Third Parties

8wins does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we need to share your data to keep the platform running properly and to comply with the law:

• Service providers — Third parties that assist us in delivering our services, including payment providers, cloud service providers, and KYC processing companies. All third parties are bound by strict confidentiality agreements.
• Game providers — The minimum information required to run a game session is shared with the relevant game provider. No sensitive financial information is shared for this purpose.
• Legal requirements — When required by law, court order, or a legitimate law enforcement agency, we may be required to disclose certain information. 8wins will notify you if permitted to do so.
• Protection of our rights — In cases involving fraud, security breaches, or legal disputes, relevant data may be shared with lawyers, auditors, or the appropriate authorities.

In all data sharing cases, we ensure that third parties comply with data protection standards equivalent to or higher than those we apply ourselves.

5Data Security & Protection

Your data security is a top technical priority for the 8wins team. We implement multiple layers of protection to keep your data safe at all times:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Role-based access control (RBAC) ensures staff can only access data relevant to their specific responsibilities.
• Two-factor authentication (2FA) for staff access to internal systems containing user data.
• Real-time security monitoring and an intrusion detection system active 24/7.
• Regular penetration testing conducted by independent cybersecurity experts.
• A comprehensive incident response plan to ensure any security breach is handled swiftly and transparently.

6Cookies & Tracking Technologies

8wins uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — Required for core platform functions such as login sessions, language preferences, and security. These cookies cannot be disabled.
• Functional cookies — Storing your preferences such as game selections, display settings, and notification preferences for a more personalised experience.
• Analytics cookies — Helping us understand how players use our platform so we can continuously improve our services. This data is collected in aggregate and does not identify individuals.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of the 8wins platform for you.

7Data Retention and Deletion Policy

8wins retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

In general, data retention periods are as follows:

• Active account data — Retained for as long as your account is active and in use.
• Financial transaction data — Retained for a minimum of 7 years after the transaction for tax compliance and financial law purposes.
• KYC Data — Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
• Support communication logs — Retained for 3 years for reference and dispute resolution purposes.
• Technical and activity data — Retained for 2 years from the date of collection.

Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer identify you as an individual.

8Your Rights Regarding Personal Data

As a user of the 8wins platform, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the 8wins support team via live chat on the platform. We will process your request within 30 days of receipt, subject to the required identity verification.

9Child Data Protection

The 8wins platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

A strict age verification process (KYC) is conducted during registration to ensure only eligible individuals can access our platform. Should we discover that data has been collected from an underage individual, we will immediately take action to delete all relevant data and close the account.

10Amendments to This Privacy Policy

8wins reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, technological developments, new legal requirements, or service improvements.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying prominent notices on the 8wins platform regarding changes made.
• Sending email notifications to all registered members for significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the 8wins platform after any amendments take effect constitutes acceptance of the updated terms.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or 8wins' management of your personal data, our team is ready to help.

You can reach us via:

• Live Chat — A live chat feature is available within the 8wins platform, operating 24 hours a day, 7 days a week.
• Support email — Send your enquiry to [email protected] and we will respond within 2 business days.
• Help Centre — Visit the FAQ us for answers to frequently asked questions about privacy and account security.